Our Services
Dispatch, Support & BPO Services Designed Around Your Operations
From real-time dispatch to round-the-clock customer support and back-office operations, CBDBPO provides the people and process that keep your business moving.
SERVICE MENU
Image-Based Services for a Fast Elementor MVP
Taxi Dispatch Support
Professional dispatch assistance for taxi and private hire companies. We manage bookings, driver coordination, customer communication, and real-time dispatch support.
- Real-time booking support
- Driver and customer communication
- Live updates and coordination
Taxi Dispatch Support
Reliable dispatch assistance for trucking, logistics, and fleet operations including route updates, driver communication, and backend coordination.
- Load coordination support
- Driver updates and follow-ups
- Backend dispatch assistance
Help Desk Services
Help desk support for customer inquiries, issue resolution, service requests, ticket updates, and escalation management.
- Phone, email, and ticket support
- Issue tracking and resolution
- Escalation handling
Inbound Call Answering
Professional call answering for bookings, customer queries, service confirmations, and information capture.
- Professional call handling
- Message taking and routing
- Booking and inquiry support
Outbound Call Support
Outbound support for follow-ups, reminders, confirmations, customer updates, and lead qualification.
- Follow-up calls
- Appointment confirmations
- Customer outreach support
Customer Support
Multi-channel customer support that improves response time, service experience, and operational reliability.
- Customer query handling
- Complaint and issue support
- Service updates
Backend Operations
Back-office support including CRM updates, admin tasks, reporting, documentation, and data handling.
- CRM and data updates
- Document processing
- Daily summary reporting
Overflow Dispatch Services
Flexible coverage for peak hours, weekends, holidays, night shifts, and high-volume operational periods.
- Peak-time dispatch support
- Emergency and backup coverage
- Flexible business hours
24/7 Support Coverage
Round-the-clock dispatch and BPO support.
Fast Launch
Simple onboarding for quick MVP deployment.
Scale Teams
Increase or reduce support as demand changes.
Live Reporting
Clear visibility into calls, dispatch, and performance.
SUPPORT MODELS
Flexible Engagement Models
Dedicated Agents
Full-time agents trained on your brand, process, and dispatch software.
Shared Team
Cost-effective shared support team for lower-volume operations.
24/7 Coverage
Continuous support model for multi-shift dispatch and customer operations.
Overflow Support
Extra team capacity for peak hours, weekends, holidays, and emergencies.
Ready to Outsource Your Dispatch, Support & BPO Operations?
Let’s build a custom service plan for your business.